Shipping Policy
1. Processing Time
All orders are processed within 1–2 working days.
Processing time does not include weekends or UK bank holidays.
During periods of high demand, processing times may be slightly longer. Should this occur, you will be notified by email.
2. Delivery Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
United Kingdom
Standard Shipping: 4–8 working days
Express Shipping: 3–6 working days
These delivery estimates are based on the typical performance of couriers operating within the United Kingdom.
International Shipping
Delivery times vary depending on the destination:
Europe: 5–10 working days
North America: 7–12 working days
South America: 10–20 working days
Asia and Oceania: 7–15 working days
Rest of the world: 10–20 working days
Important: International orders may experience delays due to customs processing.
3. Shipping Fees
Shipping costs are calculated at checkout based on the delivery destination, the weight and dimensions of the parcel, and the selected shipping method.
We may offer free shipping promotions or flat-rate shipping options during selected campaigns.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number, the courier used for your delivery, and a link to track your shipment in real time.
Please allow 24–48 hours for the tracking information to be updated.
5. Incorrect Addresses or Delivery Issues
It is your responsibility to provide a complete and accurate delivery address.
We are not responsible for delays caused by incorrect or incomplete addresses, unsuccessful deliveries due to the customer being unavailable, or parcels lost or misplaced due to courier errors.
If an order is returned due to an incorrect address or unsuccessful delivery attempt, we may resend it. However, an additional shipping fee may apply.
6. Customs, Duties and Taxes for International Orders
Orders shipped outside the United Kingdom may be subject to customs duties, VAT or import fees.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs inspections or clearance procedures.
7. Lost, Damaged or Stolen Parcels
If your product arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging, photographs of the damaged product, and a clear photograph of the shipping label.
We will assist with replacements or claims where applicable.
We are not responsible for parcels that are stolen after delivery has been confirmed.
8. Order Changes or Cancellations
Orders may only be changed or cancelled before they have been processed.
Once an order has been dispatched, we are no longer able to modify or cancel it.
9. Delivery Delays
Delivery times are estimates and may be affected by extreme weather conditions, postal or courier delays, customs checks, strikes, bank holidays or global events.
We will always assist our customers with tracking their orders and resolving delivery-related issues.
