Shipping policy
Shipping Policy
Last Updated: May 9, 2026
Thank you for shopping with Alyvera. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Locations
Alyvera currently ships to customers within the United States.
At this time, we do not guarantee international shipping unless it is specifically available at checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and U.S. holidays.
During high-demand periods, promotional events, or clearance sales, processing times may occasionally be extended. If there is a significant delay in processing your order, we will contact you by email.
3. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery within the United States is typically:
United States: 7–12 business days after shipment
Please note that delivery times are estimates only and may vary depending on carrier delays, weather conditions, holidays, incorrect shipping information, local delivery issues, or other circumstances outside of our control.
4. Total Estimated Delivery Time
The total estimated delivery time includes both processing time and shipping time.
Estimated total delivery time for U.S. orders:
8–15 business days from the date your order is placed
This estimate includes 1–3 business days for processing and 7–12 business days for delivery after shipment.
5. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
If Alyvera offers free shipping as part of a promotion, the free shipping terms will be displayed on the website or at checkout.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking updates to appear after the tracking number has been issued.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Alyvera is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@alyvera.com. We cannot guarantee that changes can be made after an order has been processed or shipped.
8. Delayed Orders
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors outside our control.
If your order is significantly delayed, please contact us at support@alyvera.com and we will assist you with tracking the package and reviewing available options.
If we are unable to ship your order within the stated timeframe, we will notify you and provide available options, which may include accepting the delay or receiving a refund for the unshipped order, where required by applicable law.
9. Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building reception, or your local carrier.
If you still cannot locate your package, contact us at support@alyvera.com so we can help review the issue.
10. Customs, Duties, and Taxes
For orders shipped within the United States, customs duties generally do not apply.
If international shipping is made available in the future, customers may be responsible for any applicable customs fees, import duties, taxes, or local charges required by their country.
11. Contact Us
If you have any questions about shipping or delivery, please contact us:
Alyvera
Email: support@alyvera.com