Privacy policy
Privacy Policy
Last Updated: May 9, 2026
At Alyvera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment-related information
Account information, if applicable
Customer support messages
Product preferences and shopping activity
We may also automatically collect certain information when you visit our website, including:
IP address
Device type
Browser type
Operating system
Pages viewed
Products viewed
Items added to cart
Checkout activity
Referring website
Approximate location
Cookie identifiers
Advertising and analytics data
2. Payment Information
Payment information is processed securely by our payment providers. Alyvera does not directly store full credit card numbers or complete payment credentials.
Payment processors may collect and process payment details in accordance with their own privacy policies and security standards.
3. How We Use Your Information
We use your information to:
Process, confirm, and deliver orders
Provide order updates and shipping notifications
Respond to customer support requests
Manage returns, refunds, exchanges, and order issues
Improve our website, products, and customer experience
Detect, prevent, and investigate fraud or unauthorized activity
Personalize your shopping experience
Send marketing emails or promotional messages, where permitted
Measure advertising performance
Run analytics, retargeting, and conversion tracking
Comply with legal, tax, accounting, and regulatory obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website, remember your preferences, improve performance, analyze traffic, measure advertising results, and personalize content or ads.
Cookies may be used for:
Website functionality
Shopping cart and checkout operation
Analytics and performance measurement
Fraud prevention
Advertising and retargeting
Remembering user preferences
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality, including cart and checkout features.
5. Analytics and Advertising
We may use third-party analytics and advertising tools, including services such as Google Analytics, Google Ads, Meta/Facebook Pixel, TikTok Pixel, or similar platforms.
These tools may collect information about your device, browsing behavior, pages viewed, products viewed, cart activity, purchases, and interactions with our ads.
We use this information to measure campaign performance, improve our marketing, understand customer behavior, and show relevant ads.
6. How We Share Information
We do not sell your personal information for money.
However, we may share personal information with trusted third parties when necessary to operate our business, provide our services, process orders, improve our website, or advertise our products.
These third parties may include:
E-commerce platform providers
Payment processors
Shipping and delivery providers
Order fulfillment partners
Email and SMS marketing providers
Customer support tools
Analytics providers
Advertising partners
Fraud prevention providers
Legal, tax, or compliance service providers
We only share information as reasonably necessary for the purposes described in this Privacy Policy.
7. Email and Marketing Communications
If you subscribe to our email list, make a purchase, or opt in to receive marketing messages, we may send you promotional emails, product updates, offers, and store announcements.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@alyvera.com.
Even if you opt out of marketing messages, we may still send you transactional emails related to your orders, account, shipping, returns, refunds, or customer service requests.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax and accounting obligations, fraud prevention, and dispute resolution.
When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain marketing communications
Opt out of certain data sharing or targeted advertising, where applicable
Limit certain uses of sensitive personal information, where applicable
To submit a privacy request, contact us at support@alyvera.com.
We may need to verify your identity before processing your request.
11. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, or share, the right to request deletion or correction of personal information, and the right to opt out of certain sharing for targeted advertising, where applicable.
Alyvera does not sell personal information for money.
If our use of advertising or analytics tools is considered “sharing” or “targeted advertising” under applicable privacy laws, you may contact us at support@alyvera.com to request more information or exercise your rights.
12. Do Not Track and Global Privacy Controls
Some browsers may send “Do Not Track” signals. Because there is no uniform standard for responding to these signals, our website may not respond to all “Do Not Track” requests.
Where required by applicable law and technically feasible, we may recognize certain browser-based opt-out preference signals, such as Global Privacy Control.
13. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us at support@alyvera.com so we can review and delete the information where appropriate.
14. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites you visit.
15. International Users
Alyvera is intended primarily for customers in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
By using our website, you understand that your information may be transferred, stored, or processed outside your country of residence.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Alyvera
Email: support@alyvera.com